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E-Commerce Support Center
Frequently Asked Questions
mdstatus:7, mderrormessage: "No customer found. Unable to complete GarantiPay transaction.” What can I do for the error?
mdstatus:7, mderrormessage: "No customer found. Unable to complete GarantiPay transaction.” What can I do for the error?
The ID/GSM information used in GarantiPay transactions must belong to the customer of the Garanti Bank. Transactions cannot be made through Garantipay (bonusflaş) with TCK/GSM information that is not a Garanti customer.
mdstatus:7, mderrormessage: What can I do for the "Security Code Bad" error?
mdstatus:7, mderrormessage: What can I do for the "Security Code Bad" error?
This error message can have 3 different causes;
1. It may be caused by incorrect passwords used in the software. (PROVAUT/PROVOOS/3D passwords)
2. You should check your hash structure. It may be caused when the hash data is calculated incorrectly.
3. You should check the hidden/input fields in the code you posted. It may be used in an empty or incorrect format.
mdstatus:7, mderrormessage: What can I do for the "System Error" error?
mdstatus:7, mderrormessage: What can I do for the "System Error" error?
You should check the hidden/input fields in the code you post. It may be used in an empty or incorrect format.
