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E-Commerce Support Center
Frequently Asked Questions
mdstatus:7, mderrormessage: "Workplace Type Not Supported." What can I do for the error?
mdstatus:7, mderrormessage: "Workplace Type Not Supported." What can I do for the error?
An error is received because the model you want to use is not defined in our bank system. The definition should be made by sending the model you want to work with to the eticaretdestek@garantibbva.com.tr e-mail address.
What should we do when we receive the error message "User password is incorrect" in the ErrorMsg Tag in the Advance Sale Without 3D Transaction?
What should we do when we receive the error message "User password is incorrect" in the ErrorMsg Tag in the Advance Sale Without 3D Transaction?
<Response>
<Source>GVPS</Source>
<Code>92</Code>
<ReasonCode>0651</ReasonCode>
<Message>Declined</Message>
<ErrorMsg>User password is incorrect</ErrorMsg>
<SysErrMsg>ErrorId: 0651</SysErrMsg>
The received error is received in cases where the fields that make up the value of the hash data sent in your coding do not match the values defined in the system or the coding posted. We kindly ask you to check these fields and try the operation again, and if the error persists, send us the fields that make up the hash value and the hash value you have created.
Also, please reset your PROVAUT and 3D password used in coding and update it in coding.
What can I do for the mdstatus:7, mderrormessage: "Incorrect Security Code" error?
What can I do for the mdstatus:7, mderrormessage: "Incorrect Security Code" error?
This error message can have 3 different causes;
1. It may be caused by incorrect passwords used in the software. (PROVAUT/PROVOOS/3D passwords)
2. You should check your hash structure. It may be caused when the hash data is calculated incorrectly.
3. You should check the hidden/input fields in the code you posted. It may be used in an empty or incorrect format.
What should we do when we get the error message "There is no terminal record" in the ErrorMsg Tag in the Advance Sale Without 3D Transaction?
What should we do when we get the error message "There is no terminal record" in the ErrorMsg Tag in the Advance Sale Without 3D Transaction?
<Response>
<Source>GVPS</Source>
<Code>92</Code>
<ReasonCode>0752</ReasonCode>
<Message>Declined</Message>
<ErrorMsg>No terminal record</ErrorMsg>
<SysErrMsg>ErrorId: 0752</SysErrMsg>
</Response>
“ErrorId: 0752” You should check the Terminal number you used in the transaction and your post address. PROD Provision post address.
Click for without 3D
mdstatus:7, mderrormessage: What can I do for the "System Error" error?
mdstatus:7, mderrormessage: What can I do for the "System Error" error?
You should check the hidden/input fields in the code you post. It may be used in an empty or incorrect format.
Code: "92", ReasonCode: "0654", Message: "Declined"; ErrorMsg: "User status is closed"; SysErrMsg: "ErrorId: 0654"; What can I do for the error?
Code: "92", ReasonCode: "0654", Message: "Declined"; ErrorMsg: "User status is closed"; SysErrMsg: "ErrorId: 0654"; What can I do for the error?
It is assumed that the PROVAUT/PROVOOS/PROVRFN users you use in the "ProvUserID" field in your coding are not activated from the virtual pos management panel.
Code: "92", ReasonCode: "0651", Message: "Declined"; ErrorMsg: "User password is incorrect"; SysErrMsg: "ErrorId: 0651"; What can I do for the error?
Code: "92", ReasonCode: "0651", Message: "Declined"; ErrorMsg: "User password is incorrect"; SysErrMsg: "ErrorId: 0651"; What can I do for the error?
This error message can have 3 different causes;
1. It may be caused by incorrect passwords used in the software. (PROVAUT/PROVOOS/PROVRFN passwords)
2. You should check your hash structure. It may be caused when the hash data is calculated incorrectly.
3. You should check the xml fields in the coding you posted. It may be used in an empty or incorrect format.
Code: "92", ReasonCode: "0104", Message: "Declined"; ErrorMsg: "Only one sales transaction can be made in the same order"; SysErrMsg: "ErrorId: 0104"; What can I do for the error?
Code: "92", ReasonCode: "0104", Message: "Declined"; ErrorMsg: "Only one sales transaction can be made in the same order"; SysErrMsg: "ErrorId: 0104"; What can I do for the error?
The order number you use in the "OrderID" field in your coding must be used once. This error is received if a second transaction is requested with a previously used order number.
Code: "92", ReasonCode: "0201", Message: "Declined"; ErrorMsg: "Cannot find operation to cancel"; SysErrMsg: "ErrorId: 0201"; What can I do for the error?
Code: "92", ReasonCode: "0201", Message: "Declined"; ErrorMsg: "Cannot find operation to cancel"; SysErrMsg: "ErrorId: 0201"; What can I do for the error?
With the "OrderID" value you want to cancel, there may not be a sale transaction or if the sale transaction has entered the end of the day, it cannot be cancelled.
Code: "92", ReasonCode: "0203", Message: "Declined"; ErrorMsg: "The operation to be returned could not be found"; SysErrMsg: "ErrorId: 0203"; What can I do for the error?
Code: "92", ReasonCode: "0203", Message: "Declined"; ErrorMsg: "The operation to be returned could not be found"; SysErrMsg: "ErrorId: 0203"; What can I do for the error?
This error is received because there is no sales transaction with the "OrderID" value you want to return.
Code: "92", ReasonCode: "0214", Message: "Declined"; ErrorMsg: "Return amount cannot be greater than sales amount"; SysErrMsg: "ErrorId: 0214"; What can I do for the error?
Code: "92", ReasonCode: "0214", Message: "Declined"; ErrorMsg: "Return amount cannot be greater than sales amount"; SysErrMsg: "ErrorId: 0214"; What can I do for the error?
The amount in your return transaction should not be greater than your sales transaction. If you want to refund more than the amount in the sales transaction, the error you specified is received.
Code: "92", ReasonCode: "0752", Message: "Declined"; ErrorMsg: "No terminal record"; SysErrMsg: "ErrorId: 0752"; What can I do for the error?
Code: "92", ReasonCode: "0752", Message: "Declined"; ErrorMsg: "No terminal record"; SysErrMsg: "ErrorId: 0752"; What can I do for the error?
The terminal information in the "TerminalID" value you used in the installation may have been entered incorrectly or your post address may be incorrect. you should check your terminal number and post address.
Code: "92", ReasonCode: "0759", Message: "Declined"; ErrorMsg: "This terminal is not authorized to operate in different currency codes"; SysErrMsg: "ErrorId: 0759"; What can I do for the error ?
Code: "92", ReasonCode: "0759", Message: "Declined"; ErrorMsg: "This terminal is not authorized to operate in different currency codes"; SysErrMsg: "ErrorId: 0759"; What can I do for the error ?
It is taken because the currency (CurrencyCode) you want to trade is not defined in your virtual pos. Note: With the virtual pos Multi Currency definition, transactions can be made by sending 949 currency codes for your TL transactions, 840 for your USD transactions, 978 for your EURO transactions, 826 for your GBP transactions, 392 for your JPY transactions, and 810 for your RUB transactions. With domestic cards, AMEX cards and YDCKK (Chinese cards), transactions can only be sent in TL currency. With international cards, you can send transactions in any currency you want.
Code: "92", ReasonCode: "0809", Message: "Declined"; ErrorMsg: "Reseller code must be sent in SubMerchantID field"; SysErrMsg: "ErrorId: 0809"; What can I do for the error?
Code: "92", ReasonCode: "0809", Message: "Declined"; ErrorMsg: "Reseller code must be sent in SubMerchantID field"; SysErrMsg: "ErrorId: 0809"; What can I do for the error?
Since your virtual pos is defined in B2B authorization in our bank, it is necessary to send an e-mail to the group eticaretdestek@garantibbva.com.tr.
How can I generate passwords?
How can I generate passwords?
https://garantibbvapos.com.tr/assets/uploads/pdf/sanalposilkadimlar.pdf should be created by performing PROVAUT/PROVOOS/PROVRFN (User Listing step under the administration menu) and 3D password reset as specified in the manual.
What TLS information should be used?
What TLS information should be used?
The TLS protocol of your SSL on your server should be 1.2. You must be making transactions with our bank using this protocol. You are getting an error because you want to log out with TLS 1.0 or 1.1.
